Wednesday, May 22, 2013
Thursday, May 16, 2013
Photo Sharing
I used flickr.com and here are my 10 pictures.
The photosharing could be used in a business setting for selling the photos or company
pictures , and owner, manager, and employees
Advertise company.
I
Wednesday, May 15, 2013
"The Non-verbal Work Environment".
I was a Supervisor and if they needed some help I could give. There were specific rules and I
could give instructions
I had to listen and understand where the problem was.
The team had Leggo blocks and every team had to build something. They did not have
instructions in front of them so they did not what they were building. The team leader could
ask me questions and I would answer the question.
We switched around and did another nonverbal games and this time someone else was giving
directions and I had to follow directions to build something they were telling me.
I learned a lot about myself through this process. When instructions are given it is very
important to listen to make sure I understand and also to be descriptive, and specific
so my class mates and myself learn how to interact with each other.
We are part of a team and to understand the process of non-verbal work environment
and it is just as important as the verbal communication.
It was role playing but I learned cooperation, showed me areas where I need to improve in.
I had fun and I learned.
"Chapter 10 question"
How has e-commerce transformed marketing?
E-commerce has a global reach that allows commercial transcations across cross-cultural
and national boundaries, and it is personalized to specific individuals.
Marketing cross-selling and the three major areas are Sales, Marketing, and Service.
The goal is to increase customer loyalty through Customer Service.
The Customer data is an evaluation of Service.
Channel can be e-mail, direct mail, telephone, the web, wireless message,
Operational CRM
Tools for the Sales force such as automation, call center, customer service support, marketing
automation.
Analytical CRM
Applications that analyze customer data.
Provide information for improving business performance.
Social Technology create and share with personal friends, selling directly to the consumer,
and text, video, music, and photos.
Wisdom of the crowds
Created site where millions of people can interact with business firms and advertise.
A group of people are making decisions instead of just one person about a range of
products and services.
Whenever a customer clicks the mouse button they are tracking your behavior.
It takes place on individual websites and various advertising networks.
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